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Aerospace Equipment Context

Aerospace Equipment Context Aftermarket Support Services is a set of words that encompasses Customer Support, Customer Service, Field Service Support, Service Engineering, Logistics & Parts…

Aerospace Equipment Context
Aftermarket Support Services is a set of words that encompasses Customer Support, Customer Service, Field Service Support, Service Engineering, Logistics & Parts Supply, Maintenance Repair & Overhaul (MRO), Service Centers, Operations Technical Support, Technical Services, and a whole host of other terms.  The operations involving Aftermarket Support Services within the aerospace community is highly complex and involves the seamless integration of a variety of disciplines.  For this to be successful, support services operations must be invisible, seamless, and above all, effective for the customer.  The level of customer satisfaction achieved by the support organization will be a driving force for an Original Equipment Manufacturer (OEM) who is trying to achieve the highest share possible in the highly competitive, high stakes, and high value market of aerospace products.
Aerospace Equipment Context
As you participate in this course and progress through the learning modules, keep in mind the value of the equipment you will be supporting one day.  This includes high value, highly complex aerospace products that fulfill their respective missions.  Acquisition costs for this equipment run from hundreds of thousands to hundreds of millions of dollars.   The consequences of failure in these systems can range from an AOG (airplane on ground) to catastrophe.
Aerospace Equipment Context
Some of the OEM names that you will come to know best through this course include:  Boeing, Airbus, Gulfstream, Bombardier, Textron Aviation (Beechcraft, Cessna, Hawker), XTI, General Atomics, Bell, General Dynamics, Lockheed Martin, Sikorsky, Lycoming, Continental, General Electric, Pratt & Whitney, Williams, and Rolls-Royce.  A link to these OEMs is listed below, along with a few others.  You will be using these quite a bit through this course. I suggest you create a shortcut for each on your browser.
Inherent Complexity for Support and Evolving Service Delivery Products
Because aerospace equipment is inherently complex and high value, companies, whether privately owned or operated by a large corporate entity, expect an OEM to stand behind its products without fail and without flinching.  In the world of aerospace products, regardless of what is said in a contract or in a vehicle advertisement, the customer has expectations that you must fulfill.  That is what this module is all about.  How do you define customer expectations and then identify the gaps between those expectations and the performance level the OEM is delivering?
Aerospace Equipment Context
In the past, the sale, operation, and support for aircraft went something like this:  an aircraft would be marketed to a customer and selected by them based not only on price but also on certain performance expectations of the aircraft related to speed, endurance, range, and general comfort (if business aircraft) or profitability (if commercial aircraft).  The OEM would make a small margin on the sale of the aircraft but would make up desired revenue targets in the aftermarket sales of parts.  As long as the equipment was reliable and durable during the warranty, the OEM would generate sales through the bills of material (BOMs) when the aircraft came into the service center for required inspections or repairs.  The same would go for engines.  As long as the engine lasted to the next inspection interval, the OEM would generate revenue on parts once it came into the shop for a mid-life inspection or overhaul.  The OEM had the advantage.  The overall life-cycle cost of the equipment, while in service, and operated by the customer, was borne by the customer.
Times have changed.  There has been a radical shift in both risk and cost sharing for the life-cycle of the equipment being operated by the customer.  The shift has transferred this risk in equipment reliability and durability, along with the associated costs, from the customer to the OEM.  It is the realm of advanced services.  This new operational environment actually benefits both parties—the operator (customer) and the OEM.  In some cases, 3rd party service providers (and NOT the OEM) are also getting involved in the market.  This is good because it drives competition and enhances both quality and value of the services offered to the customer.  The customer is in the drivers seat, and they have options.
Aerospace Equipment Context
In this module, you will also explore product-led vs. services-led competitive strategies and what the value-added benefits and risks are associated with this shift in strategies.  Pay very close attention to this module.  This is the environment in which you will be serving your costumer in the near future.
Aerospace Original Equipment Manufacturers (OEMs) (the bigger ones)
Note, these are all employers!
Aerospace Equipment Context
Aircraft:

Airbus Aircraft(Links to an external site.)
Airbus Helicopter(Links to an external site.)
Airbus/Italdesign (UAM)(Links to an external site.)
Bell Helicopter: The future of flight(Links to an external site.) (Links to an external site.)
Boeing Aircraft(Links to an external site.)
Bombardier(Links to an external site.)
Embraer(Links to an external site.)
General Atomics Aeronautical(Links to an external site.)
General Dynamics: Home page(Links to an external site.), Aerospace (Links to an external site.):
Gulfstream Aerospace(Links to an external site.)
Lockheed Martin(Links to an external site.)
Sikorsky(Links to an external site.)
Textron Aviation(Links to an external site.)
XTI Aircraft (UAM)(Links to an external site.)

Aerospace Equipment Context
Engines:

Continental Aerospace Technologies(Links to an external site.)
General Electric: GE Aviation(Links to an external site.), Commercial Engines (Links to an external site.)
Lycoming(Links to an external site.)
Pratt & Whitney(Links to an external site.)
Rolls-Royce(Links to an external site.)
Turbomeca (Safran Group)(Links to an external site.)
Safran(Links to an external site.)
Williams International(Links to an external site.)

Aerospace Equipment Context
Space Systems:

Space X(Links to an external site.)
Virgin Galactic(Links to an external site.)
Blue Origin(Links to an external site.)
Boeing(Links to an external site.)
Sierra Nevada Corporation

Aerospace Equipment Context US Research Writers.
Aerospace Equipment Context Assignment Writing.

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